Confidentiality Policy

Greater Manchester Nightline wants every caller to feel they can talk about anything. Because of this, confidentiality is one of our core principles. We won’t disclose anything our callers say to anyone outside our organisation.

However, in certain circumstances, information can be disclosed. This is only when:
• A terrorist threat is made. This is due to The Prevention of Terrorism Act 2000. In the case of such an instance, Nightline will inform the relevant authorities.
• The authorities request information for legal reasons pertaining to criminal activity.
• You ask us to call an external emergency service, such as an ambulance. Only information necessary to do this will be disclosed.
• In cases of a caller abusing the service we withhold the right not to adhere to this policy.

If you contact us, we cannot see your phone number or email address.

Greater Manchester Nightline keeps basic records of emails and calls in order to generate statistics about the use of the service. This includes the date, time and length of calls, the gender of callers, university of study (if disclosed) and the nature of the call. We don’t record any detailed information about specific calls or callers, and records are destroyed within 12 months.