FAQ

What is Nightline?

It is a listening and information service, run by students for students. We provide a confidential, anonymous; non-judgemental, non-directional and non-advisory service.

We cover The University of Manchester, Manchester Metropolitan University, The University of Salford and Royal Northern College of Music.

What can I call you about?

You can call us about anything. We are here to listen whether you need a something as simple as a number for a taxi or are struggling with academic or personal issues. We are non-judgemental and no issue is too small or too big for us!

When can I call?

It is open from 8pm to 8am during term time and the number can be found on the back of the university library card or by emailing this address manchesternl@hotmail.com using your university email account.

Can I call during the holidays?

The phones service is only open during University of Manchester term time, but during the holidays you can still get hold of us by email on nightmail@nightline.manchester.ac.uk

Who answers the phones?

The phones are answered by university students who have undergone extensive training to make them good listeners and ready to take all types of call. All our volunteers are anonymous so they will not reveal their identity to you.

How long can I call for?

There is no time limit to calls during our opening hours: 8pm to 8am.

Is it confidential?

Yes. We only break confidentiality in cases of a terrorist threat, court order, at a caller’s request or due to a serious abuse of the service. For more information see our confidentiality policy.