Frequently Asked Questions
It is a listening and information service, run by students for students. We provide a confidential, anonymous, non-judgemental, non-directional and non-advisory service. We take calls from students of The University of Manchester.
You can call us about anything. We are here to listen whether you need something as simple as a number for a taxi or are struggling with academic or personal issues. We are non-judgemental and no issue is too small or too big for us!
The phones service is only open during University of Manchester term time, but during the holidays you can still get hold of us by email on [email protected].
The phones are answered by university students who have undergone extensive training to be a good listeners and ready to take all types of call. All our volunteers are anonymous so they will not reveal their identity to you. If you have concern about confidentiality, you can read more about it at our confidentiality policy.
There is no time limit to calls during our opening hours: 8pm–8am every day.
Yes. We only break confidentiality in cases of a terrorist threat, court order, at a caller’s request or due to a serious abuse of the service. For more information see our confidentiality policy.
Our email service is open for 24/7 throughout the year even out of term time. Feel free to email us at anytime and our volunteers will get back to you within 48 hours.
Our volunteers will aim to get back to you as soon as possible, which is typically within a few hours. If we’re experiencing technical problems, or a high volume of emails, then it may take us up to 48 hours to reply.
As with our phone lines, you can talk to us about anything. We are here to listen to anything you want to talk about, whether it’s stress at university, problems at home, or even if you just want to chat to someone. No issue is too big or too small.